Refund Policy

1. Current availability

The purchase provisions below apply to Silver Coins purchased with PayPal through the recharge page. Silver Coins granted free through registration or promotions cannot be redeemed for cash and do not qualify for monetary refunds.

2. General policy

Except where required by applicable law, correctly delivered purchases are generally non-refundable and non-exchangeable for a change of mind. Subjective dissatisfaction with an AI-generated story does not guarantee a refund. Your mandatory cancellation, withdrawal, refund and other consumer rights remain unaffected.

3. Duplicate charges, missing credits and faults

Contact us about duplicate charges, paid coins that were not credited, or a material fault preventing access to the purchased service. After checking transaction and usage records, we will address the issue through missing credits, reversal of erroneous coin consumption or a refund, as appropriate. We will not force compensation in coins where a monetary refund is legally required.

Temporary network failures, interrupted generation and failed outputs do not always trigger automatic coin returns. We review the actual processing and consumption records.

4. How to contact us

Use our contact form or published email and provide your receipt number if available, login name, purchase date, order reference and a description of the issue. Do not send card numbers, passwords or unnecessary personal information. We may ask for additional information needed to investigate and will inform you of the result and proposed resolution.